Frequently Asked Questions
Have a question? We have answers.
Below you'll find information about our services, booking process, and how to get the most out of your real estate media.
If you can't find what you're looking for, please don't hesitate to contact us.
Booking & Preparation
Q: How do I book a photoshoot?
A: The easiest way to book is through our online booking portal. You can see our real-time availability, select your desired services, and confirm your appointment in minutes. For multi-property projects or custom requests, please contact us.
Q: How far in advance should I book?
A: We recommend booking at least 3-5 business days in advance, especially during the peak season (typically March-October). During slower months (November-February), we may have next-day availability.
Q: How should I prepare the property?
A: A clean and decluttered property photographs best. We've compiled a detailed Home Preparation Checklist to guide you and your clients through the process. Key steps include decluttering countertops, hiding personal items, ensuring all lightbulbs are working, and cleaning windows. The property should be 100% ready when our photographer arrives.
Q: What is your cancellation or rescheduling policy?
A: We understand that things can change. We offer free rescheduling or cancellation with at least 24 hours' notice. Cancellations or rescheduling requests made within 24 hours of the scheduled appointment may be subject to a cancellation fee of $50 CAD.
The Photoshoot
Q: How long does a typical shoot take?
A: The duration depends on the size of the property and the services ordered. A standard photoshoot for a home up to 2,500 sq ft usually takes about 60-90 minutes. If you've ordered photos, video, and a 3D tour, please allow for up to 2.5 hours.
Q: Do I (the real estate agent) need to be at the property?
A: You are not required to be present, though you are always welcome! As long as we have access to the property (e.g., a lockbox code or key), our professional photographers can complete the shoot independently. Please provide any specific instructions or highlight key features you want us to capture beforehand.
Q: Can the homeowners be present during the shoot?
A: For the best results and efficiency, we strongly recommend that the property be vacant during the photoshoot. This allows our photographers to move freely and avoid accidental appearances in photos or reflections. If the homeowners must be present, we kindly ask that they remain in an area that is not currently being photographed.
Q: What are your service areas and travel fees?
A: Our standard service area covers the vibrant communities of Kitchener, Waterloo, Cambridge, Guelph, Simcoe, Grand Bend, London, Hamilton, Stratford, and beyond, and more. Travel within this area is included in our package prices. For properties outside this zone, a travel fee of $0.65 CAD per kilometer beyond the zone will be applied.
Our Services & Products
Q: What is the difference between a Cinematic Video and a 3D Virtual Tour?
A: That's a great question!
- A 3D Virtual Tour (like Matterport) is an interactive, self-guided experience. It allows potential buyers to digitally "walk through" the home at their own pace, exploring every room from a 360-degree perspective. It's like a 24/7 virtual open house.
- A Cinematic Video is a non-interactive, guided "highlight reel" of the property. We use creative camera movements, music, and editing to create an emotional connection and showcase the home's best features in a compelling, movie-like format.
Q: Do you offer drone (aerial) photography and videography?
A: Yes, we do! Our certified drone pilots can capture breathtaking aerial photos and videos that showcase the property's exterior, its location, and the surrounding neighborhood. Please note that drone services are subject to weather conditions and local flight regulations.
Q: Can I request a custom package?
A: Absolutely. you can build your custom package by visiting online booking portal.
And you can contact us so we will work with you to create a tailored package that provides exactly what you need.
After the Shoot: Delivery & Usage
Q: What is your turnaround time?
A: We guarantee delivery of photos and 3D tours by 10 AM the next business day. Cinematic videos are delivered within 48 hours.
Q: How will I receive my files?
A: Once your media is ready, you will receive an email with a link to a professional online gallery. From there, you can easily view all your photos and videos, download them in various resolutions (e.g., high-res for print, MLS-optimized for web), and share the gallery with your clients.
Q: Can you Photoshop items out of photos, like removing a car from the driveway or fixing a crack in the wall?
A: Our editing process includes color correction, sharpening, and enhancements to make every photo look its best. However, we do not digitally alter the physical condition or features of the property (e.g., removing cracks, power lines, or structural elements). Our policy is to represent the property as authentically as possible. Minor object removals may be possible for an additional fee; please inquire for a quote.
Q: Do I get the RAW (unedited) files?
A: We do not provide RAW files. Our final delivered images are the result of our professional expertise in both shooting and post-production. You will receive professionally edited, high-quality JPG images ready for all your marketing needs.
Q: What are the usage rights for the photos?
A: You (the client who paid for the service) are granted a license to use the images and videos for the purpose of marketing the specific property for sale or lease. The copyright and ownership of the media remain with Peaceful films. The license is non-transferable and expires once the property has sold or the listing is terminated.
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